Join Sri Lanka’s Great Place to Work Awarded organization, Tech One Lanka!
We are an organization that celebrates the diversity of our teams, where everyone can be themselves and are empowered to do their best work. Our purpose is to build an empowered community with empathy and a growth mindset to build innovative solutions to achieve remarkable results. We foster a safe space for everyone to learn, grow, and have fun. This is why our people can’t believe that their work here is actually a job. That’s because innovation is at the heart of everything we do. Every day our people get to imagine new possibilities, take magnificent risks, fail spectacularly, and succeed in spaces no one has dared to venture into before.
What’s in it for you:
Here at Tech One, you’ll have the opportunity to make an impact by contributing to our global projects and working with diverse talented individuals across our offices. We promote an always-learning culture and provide our people with vast opportunities for growth. Got any suggestions to make Tech One an even better place to work at? We have a team who listens; share your thoughts and contribute to the changes. Got the skills and right qualities to be part of our awesome team? Competitive remuneration awaits you!
The role in a nutshell:
The ‘Systems Engineer – Hybrid Data & Core Infra’ collaborates with the pre-sales, service, engineering, and technical support resources for providing technical expertise and assistance on proposed engagements that accurately address customer needs. The candidate requires a strong understanding of Microsoft products and services and other related technologies, as well as excellent communication and problem-solving skills.
What you will do in this role:
- You own, investigate, and solve customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Monitoring and troubleshooting all installed systems and infrastructure; installing, configuring, testing, and maintaining operating systems, application software and system management tools.
- Demonstrate customer obsession in their daily tasks by offering support in the form of technical remediations, raising and closing tickets and escalating issues to the next level, when an issue can’t be remediated, while maintaining SLA.
- Proactively scope the technical support required to address customer requirements, assess customers met and unmet needs, and recommend solutions that optimize value for both the customer and the company.
- Coordinate closely with internal teams such as pre-sales, and technical services, to align services delivery with customers’ business requirements.
- Drive for efficient, high quality technical delivery to ensure timely response to queries, resolution of problems, and reporting/escalation of unresolved issues.
- Adopt and get proficient in new technologies and provide coaching and professional development to team-members and associates to enhance their product knowledge and technical skills.
- Collaborate and coordinate closely with technical and field services personnel, and customer IT technical staff when needed.
- Compiling documentation, reports and delivering presentations to staff members and other stakeholders.
- Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training, certifications and readiness.
Qualifications & Experience:
- Bachelor’s degree in computer science, Information Technology (IT), or related field
- 2-3 years of experience in Microsoft solution areas and system administration
- 2+ years of experience in any areas of technical support, product support, IT Admin support, Consulting, and end-user support for Microsoft technologies
- Knowledge in Microsoft on-premises and cloud infrastructure services such as but not limited to Windows Server, Active Directory, SQL Server, Azure and Microsoft 365 technologies.
- Hands on experience and knowledge in Microsoft on-premises and cloud infrastructure services on following areas but not limited to Windows Server, Active Directory, Microsoft Security, Microsoft Data and Core Infrastructure, Azure and Microsoft 365 technology with deployment, upgrade, migration, and troubleshooting are a must.
- Adaptability, flexibility, and the ability to do the right thing under pressure and tight deadlines and shift basis.
- Microsoft Technology Certifications in on-premises and Cloud infrastructure technologies.
- Great interpersonal and communication skills-both oral and written.
- Strong learning skills to demonstrate fast adoption of new technologies.
Working Conditions:
- Working late hours and weekends would be required as part of 24×7 engineering team on roster basis.
How to get in touch with us:
Address: Tech One Global Lanka (Pvt) Ltd, No:185/4, Havelock Road, Colombo 05
E-mail your CV to hr@techoneglobal.com along with the contact details of two non-related referees