Join Sri Lanka’s Great Place to Work Awarded organization, Tech One Lanka!
We are an organization that celebrates the diversity of our teams, where everyone can be themselves and are empowered to do their best work. Our purpose is to build an empowered community with empathy and a growth mindset to build innovative solutions to achieve remarkable results. We foster a safe space for everyone to learn, grow, and have fun. This is why our people can’t believe that their work here is actually a job. That’s because innovation is at the heart of everything we do. Every day our people get to imagine new possibilities, take magnificent risks, fail spectacularly, and succeed in spaces no one has dared to venture into before.
What’s in it for you:
Here at Tech One, you’ll have the opportunity to make an impact by contributing to our global projects and working with diverse talented individuals across our offices. We promote an always-learning culture and provide our people with vast opportunities for growth. Got any suggestions to make Tech One an even better place to work at? We have a team who listens; share your thoughts and contribute to the changes. Got the skills and right qualities to be part of our awesome team? Competitive remuneration awaits you!
Job purpose:
As the Manager, you will work closely with our technical solution leads, sales, engineering, and process leads to drive ideas and see them to completion to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers. The Manager role will support operationally leading a team of engineers, continuous enhancement and operational support for Microsoft Infrastructure and Cloud delivery and support services. He/she is responsible for achieving a profit and productivity quota made up of the combined expectations of the sales resources, market, and/or channel supported.
In this role, you will:
- Own, manage and develop the technical business relationship with the customer.
- Focus broadly across technologies with deep knowledge in Microsoft Core Infrastructure and Cloud solutions – Windows Server, Identity, Data, Azure, M365, CoPilot, Security and Management (Deep specialization in 1-2 of these workloads is preferred).
- In addition to technical depth, the ideal candidate has solid domain knowledge, intense curiosity, and a demonstrated ability to make progressive and thoughtful strategic proposals and deeply influence senior decision makers in a rapidly changing environment.
- This role manages highly complex levels of escalated problems, involving a broad range of technical issues for our 24×7 support services.
- Drive Business impact and Revenue, Consumption and Usage through business development opportunities with the customers.
- Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the company.
- Secures from customer technical staff commitments needed to ensure a deal’s “technical closure.”
- Provides coaching and professional development to team-member associates in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Opportunistically pursues additional business development opportunities within customer firms. Collaborate with stakeholders to ensure these opportunities are effectively covered and advanced.
Qualifications:
- 3+ years of experience in leading or managing a technical team
- 5+ years of experience in Microsoft digital transformation
- 7+ years of experience in Microsoft technical sales/support
- Strong knowledge/skills in Microsoft on-premises and Cloud infrastructure technologies along with active certifications.
- Availability, flexibility, and the ability to do the right thing under pressure and tight deadlines.
- Great interpersonal and communication skills-both oral and written.
- Experience in one or more of these areas desirable
- Windows Server
- Active Directory
- System Center
- Exchange Server
- SQL
- Microsoft 365
- Azure
- Microsoft Security
How to get in touch with us:
Address: Tech One Global Lanka (Pvt) Ltd, No:185/4, Havelock Road, Colombo 05
E-mail your CV to hr@techoneglobal.com along with the contact details of two non-related referees
