ERP Services
Tech One Global specializes in comprehensive D365 Business Central services, including seamless implementation, efficient migration, robust Service Level Agreements (SLA), and prompt Change Request (CR) management. Our expert team ensures a smooth transition and optimal performance of your business processes.
Implementation
Tech One Global is a leading Microsoft ERP integrator in the South East Asian region. Our goal is to assist companies worldwide in enhancing their capabilities by seamlessly integrating processes across and beyond the enterprise.
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Migration
With a team of certified Dynamics 365 experts, including Microsoft Certified Professionals and experienced cloud migration specialists, we ensure a seamless transition to Dynamics 365 Business Central Cloud.
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Service Level Agreement (SLA)
Response Time
Our support team ensures a response time within 24/7 hours for all support inquiries or issues raised by customers through our dedicated support channels.
Resolution Time
We prioritize critical issues and commit to resolving them promptly, minimizing downtime and disruption to your business operations.
Bug Resolution
Our team commits to resolving reported bugs promptly, with critical bugs addressed within 24/7 hours to minimize any impact on your business operations.
Breakdowns
We understand the urgency of system breakdowns. Our SLA ensures that any system breakdowns are addressed urgently, ensuring to restore normal functionality.
Development Team
Our team of developers is experienced in customizing Dynamics 365 Business Central and handling change requests.
Change Management Process
We follow industry-standard change management processes and methodologies
Testing Environments
We maintain separate testing environments to ensure that changes are thoroughly tested before deployment.
