Join Sri Lanka’s Great Place to Work Awarded organization, Tech One Lanka!
We are an organization that celebrates the diversity of our teams, where everyone can be themselves and are empowered to do their best work. Our purpose is to build an empowered community with empathy and a growth mindset to build innovative solutions to achieve remarkable results. We foster a safe space for everyone to learn, grow, and have fun. This is why our people can’t believe that their work here is actually a job. That’s because innovation is at the heart of everything we do. Every day our people get to imagine new possibilities, take magnificent risks, fail spectacularly, and succeed in spaces no one has dared to venture into before.
What’s in it for you:
Here at Tech One, you’ll have the opportunity to make an impact by contributing to our global projects and working with diverse talented individuals across our offices. We promote an always-learning culture and provide our people with vast opportunities for growth. Got any suggestions to make Tech One an even better place to work at? We have a team who listens; share your thoughts and contribute to the changes. Got the skills and right qualities to be part of our awesome team? Competitive remuneration awaits you!
The role in a nutshell:
The Functional Consultant will actively participate in the processes of ERP support activities to external customers and internal customers. The selected candidate will possess expertise in most of the functional areas in Business Central. Engages in implementing Dynamics 365 Business Central, across a diverse set of industry types. You will service and support clients within our extensive installation base exposing you to a wide range of unique business challenges and learning opportunities.
The successful candidate will be a customer-focused team player, who collaborates with the internal and external stakeholders to meet timelines and client expectations.
What you will do in this role:
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Responding to customer support queries, through customer portal support system or telephone calls.
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Taking ownership of support issues and managing them through to closure.
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Research issues, implement fixes & document case resolution.
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Manage and prioritize support tickets to meet agreed Service Level Agreements.
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Keeping the customer informed as to the progress of the ticket.
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Discuss and coordinate the issues with technical team.
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Applying accounting and business process knowledge to resolve client’s queries. Support strong customer relationship management.
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Create change request (CR) for the Client new requirements.
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Test the CR modification and deploy to client side.
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Understand the business requirements and identify the customization requirements.
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Prepare basic training documents and ability to train the end users. This may be physical or online.
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Attending the meetings with client and internal.
What we are looking for:
- BSc degree in Finance/Accounting/ACCA/IT or CIMA or CA full qualified or part qualified.
- Passed MB-800 exam or reading.
- Experience in Excel, Word, Power point and Visio is required.
- 4+ years of prior experience in working with D365 Business Central/ Navision ERPs.
- Prior functional knowledge in Finance, Sales & Marketing, Purchasing, Inventory and Manufacturing Modules.
- Experience in Power Automate with Business Central.
- Work with more than one assignment at once.
- Team player with good performance to drive the team.
- Possess a strong, professional work ethic.
- Independently work with the customer with minimum supervision.
- Should have strong communication skills within the team as well as with customers.
- Demonstrated excellent problem-solving and decision-making skills.
- Must be fluent in English – both verbal and written.
How to get in touch with us:
Address: Tech One Global Lanka (Pvt) Ltd, No:185/4, Havelock Road, Colombo 05
E-mail your CV to hr@techoneglobal.com along with the contact details of two non-related referees
