Join Asia’s Best Workplace awarded Tech One Global Philippines!
Recognized as one of the “Philippines Best Workplaces 2023,” Tech One Global Philippines is a haven for diversity and innovation. Here, you can be yourself and unlock your full potential. Our mission? To build a community driven by empathy and a growth mindset, creating groundbreaking solutions for extraordinary results.
Why Tech One?
Here at Tech One Global Philippines, you will be right at the heart of the goal: Become a ripple effect by contributing to our global projects and working with diverse talented individuals across our offices. Our vibrant culture fosters learning, growth, and fun. We embrace bold ideas, take daring risks, and celebrate spectacular successes—and failures. Every day is an adventure into new possibilities.
What’s In It for You?
Make a global impact by working on exciting projects with a diverse team. Enjoy endless opportunities for personal and professional growth. Your ideas matter—help shape our future. Enjoy work-life balance with our flexible and hybrid schedule. Plus, competitive remuneration awaits those with the right skills and qualities.
Your role in a nutshell:
As Tech One’s Service Desk Engineer, you wull provide first-level technical support to customers via phone or email by diagnosing issues, guiding through troubleshooting steps, escalating complex problems, and ensuring accurate information is shared. Maintain logs of issues and resolutions, follow up on customer status, relay feedback to internal teams, and recommend procedural improvements.
What You Will Do:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures.
What We Look For:
- Proven experience as a help desk technician or other customer support role.
- Tech savvy with working knowledge of office applications, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Knowledge of Microsoft products and services specifically M365 cloud services.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- BSc/BA in IT, Computer Science, or relevant field.
What’s next?
Tech One Philippines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, we encourage you to apply even if you think you may not match 100% of the criteria. You may surprise yourself, or we may have another opportunity that fits your potential. While we can’t talk to every applicant personally, we will always try our best to make you feel listened to and supported throughout the experience.
