Join Sri Lanka’s Great Place to Work Awarded organization, Tech One Lanka!
We are an organization that celebrates the diversity of our teams, where everyone can be themselves and are empowered to do their best work. Our purpose is to build an empowered community with empathy and a growth mindset to build innovative solutions to achieve remarkable results. We foster a safe space for everyone to learn, grow, and have fun. This is why our people can’t believe that their work here is actually a job. That’s because innovation is at the heart of everything we do. Every day our people get to imagine new possibilities, take magnificent risks, fail spectacularly, and succeed in spaces no one has dared to venture into before.
What’s in it for you:
Here at Tech One, you’ll have the opportunity to make an impact by contributing to our global projects and working with diverse talented individuals across our offices. We promote an always-learning culture and provide our people with vast opportunities for growth. Got any suggestions to make Tech One an even better place to work at? We have a team who listens; share your thoughts and contribute to the changes. We are also prioritizing work-life balance with our flexible and hybrid work schedule. Got the skills and right qualities to be part of our awesome team? Competitive remuneration awaits you!
The role in a nutshell:
As an Associate Functional Consultant for Dynamics 365 Customer Engagement (CE) at Tech One Global, your primary purpose is to contribute to the successful implementation of Microsoft Dynamics 365 solutions for clients. In this role, you will play a crucial part in transforming business requirements into effective and streamlined system configurations.
What you will do in this role:
- Work in tandem with project teams to collect and scrutinize business requirements for Dynamics 365 Sales and Customer Support modules.
- Aid in the design and configuration of Dynamics 365 solutions tailored to client requirements.
- Facilitate the implementation and customization of Dynamics 365 features and functionalities.
- Lead user training sessions to ensure clients can effectively use Dynamics 365 Sales and Customer Support modules.
- Offer continuous support and resolve issues to guarantee seamless system operation.
- Cultivate a comprehensive understanding of QA practices and methodologies.
- Participate in the development and execution of test plans to validate the quality of Dynamics 365 implementations.
- Cooperate with development and testing teams to pinpoint and rectify issues throughout the project lifecycle.
- Establish robust relationships with clients and stakeholders.
- Collect client feedback and requirements directly to improve system functionalities.
- Keep up with industry trends and updates pertaining to Dynamics 365.
- Pursue ongoing learning to enhance expertise in the Dynamics 365 Sales and Customer Support modules.
What we are looking for:
- Bachelor’s degree in a relevant field (Business, Information Technology, etc.).
- Strong analytical and problem-solving skills.
- Basic understanding of Dynamics 365 Customer Engagement (CE) is a plus.
- Having certifications of Microsoft MB-230 Customer Service (CS) and MB-210 Sales would be an added advantage. (Willingness to complete both MB-230 Customer Service (CS) and MB-210 Sales certifications within 3 months of recruitment is highly desirable)
- Interest in and willingness to learn QA practices and methodologies.
- Excellent communication, collaboration, and problem-solving skills.
- Ability to work effectively with cross-functional teams, stakeholders, and vendors.
- Strong attention to detail and a commitment to delivering high-quality solutions.
How to get in touch with us:
Address: Tech One Global Lanka (Pvt) Ltd, No:185/4, Havelock Road, Colombo 05
E-mail your CV to hr.global@techoneglobal.com along with the contact details of two non-related referees
