Join Sri Lanka’s Great Place to Work Awarded organization, Tech One Lanka!
We are an organization that celebrates the diversity of our teams, where everyone can be themselves and are empowered to do their best work. Our purpose is to build an empowered community with empathy and a growth mindset to build innovative solutions to achieve remarkable results. We foster a safe space for everyone to learn, grow, and have fun. This is why our people can’t believe that their work here is actually a job. That’s because innovation is at the heart of everything we do. Every day our people get to imagine new possibilities, take magnificent risks, fail spectacularly, and succeed in spaces no one has dared to venture into before.
What’s in it for you:
Here at Tech One, you’ll have the opportunity to make an impact by contributing to our global projects and working with diverse talented individuals across our offices. We promote an always-learning culture and provide our people with vast opportunities for growth. Got any suggestions to make Tech One an even better place to work at? We have a team who listens; share your thoughts and contribute to the changes. We are also prioritizing work-life balance with our flexible and hybrid work schedule. Got the skills and right qualities to be part of our awesome team? Competitive remuneration awaits you!
The role in a nutshell:
The ‘Systems Engineer’ collaborates with the pre-sales, service, engineering, and technical support resources for providing technical expertise and assistance on proposed engagements are accurately addressed based on customer needs and are appropriately supported by key customer technical decision-makers. The candidate requires a strong understanding of Microsoft products and services and other related technologies, as well as excellent communication and problem-solving skills. He/She is responsible for ensuring that the engagements are contributing to the achieving of profit and productivity quota made up of the combined expectations of the organization.
What you will do in this role:
- Own, manage and develop the technical engagement relationship with the customer and partner.
- You own, investigate, and solve customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Become a customer advocate and an evangelist to deliver value to the customer.
- Managing and monitoring all installed systems and infrastructure; installing, configuring, testing, and maintaining operating systems, application software and system management tools.
- Demonstrate customer obsession in their daily tasks by offering support in the form of technical remediations, raising and closing tickets and escalating issues to the next level, when an issue can’t be remediated, while maintaining SLA.
- Provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems, and reporting/escalation of unresolved issues.
- Proactively scope the technical solution required to address customer requirements, assess customers met and unmet needs, and recommend solutions that optimize value for both the customer and the company.
- Coordinate closely with internal pre-sales, sales support, and service resources to align solution delivery with customers’ business requirements.
- Compiling documentation, reports and delivering presentations to staff members and other stakeholders.
- Adopt and get proficient in new technologies and provide coaching and professional development to team-members and associates to enhance their product knowledge and technical skills.
- Collaborate closely with technical and field services personnel, and IT customer IT technical staff when needed.
- Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
What we are looking for:
- Bachelor’s degree in computer science, Information Technology (IT), or related field
- 3+ years of experience in Microsoft solution areas and system administration
- 2+ years of experience in any areas of technical support, product support, IT Admin support, Consulting, and end-user support for Microsoft technologies
- Strong knowledge/skills in Microsoft on-premises and Cloud infrastructure technologies. Knowledge of Microsoft Active Directory, Exchange Server, Windows Server, and Microsoft 365 is highly preferred.
- Hands-on experience in Microsoft Active Directory and Exchange Server deployment, upgrade, migration, and troubleshooting are a must.
- Adaptability, flexibility, and the ability to do the right thing under pressure and tight deadlines and shift basis.
- Microsoft Technology Certifications in on-premises and Cloud infrastructure technologies.
- Great interpersonal and communication skills-both oral and written.
How to get in touch with us:
Address: Tech One Global Lanka (Pvt) Ltd, No:185/4, Havelock Road, Colombo 05
- E-mail your CV to hr@techoneglobal.com along with the contact details of two non-related referees.
